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Technical Support 1
Ref No.: 18-15642
Location: Richmond, Virginia
Title: Technical Support 1 
Position Type: 12+ Months Contract
Location: Richmond, VA

ABOUT THE ROLE
Responsibilities Include:
-  Identifying connectivity (broadband and cellular) challenges within individual State parks – this includes travel to Parks and meetings with Parks staff.
- Installation and maintenance of networking and Wi-Fi equipment. 
- Coordinating meetings with Park staff and connectivity providers to identify solutions to connectivity challenges.
- Prioritizing connectivity needs and projects.
- Working with Client's IT and Parks staff to implement connectivity solutions and maintain those solutions once implemented.
- May be required to support PC’s and associated peripherals at state parks on an as needed basis.
 
Skill Required / Desired Amount of Experience
Ability to communicate technical information so that a lay person can understand the information. Required 5 years
Strong interpersonal skills to interface with customers, vendors and team members Required 5 years
Must have valid Driver’s License. Must be willing to do overnight travel to State Park areas. Required  
Ability to troubleshoot and isolate client issues Required 5 years
Ability to understand, define and document telecommunications system requirements. Required 5 years
Working knowledge of Wi-Fi Standards 802.11a,b,g,n,ac and Ethernet networking standards 802.3 Required 5 years
Experience installing or supporting networking equipment (modems, routers, switches, wireless access points, POE switches, etc.) Required 5 years
Basic understanding of network cables to include making Ethernet cablings (RJ11,RJ45, Cat5,Cat5e,Cat6,Coax). Required 5 years
Experience installing, terminating, testing and labeling cables. Required 5 years
Ability to safely work on rooftops, climb ladders, and navigate confined spaces Required  
Experience with simple cable installation, including wall boxes and plates Required 5 years