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Desktop Support Specialist
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| Ref No.: |
18-15347 |
| Location: |
Denver, Colorado
|
Job Title: Desktop Support Specialist
Location: Denver, CO
Description:
- Responsible to deliver outstanding service to both internal and external customers.
- Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements.
- Document and clearly communicate technical solutions in a user friendly professional manner.
- Install, configure and troubleshoot hardware including but not limited to desktops, laptops, IP phones and peripherals.
- Install, configure and troubleshoot software packages, operating systems, and company designed applications.
- Record, track and maintain equipment inventory.
- Work as part of a team in providing guidance and support to L3 teams.
- Recommend proactive measures to reduce overall impact or potential impact of future incidents.
- Ability to take on new tasks and learn new technologies in a fast-paced work environment.
Key Result Areas:
- Create Standard Operating Procedures for existing and new systems and functions.
- Recommend proactive measures to reduce overall impact or potential impact of future incidents.
Qualifications. Your Experience and Know-How:
- 3+ years of experience in a Desktop Support role
- Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)
- Experience troubleshooting hardware and software issues related to laptops, desktops, and printers.
- Advanced knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012).
- Experience with Microsoft Applications such as Office and Skype for Business
- Experience working within a corporate or enterprise environment
- Experience imaging and configuring laptops and desktops for customer deployment
- Must be able to work flexible hours and weekends as needed
- Very Strong troubleshooting, analytical, organizational and communication skills
Preferred Qualifications:
- Bachelor's Degree in Computer Science, Computer Engineering, Information Systems or equivalent preferred.
- Industry certification such as CompTIA A+, Network+, Security+, MCP, MCSE, etc.
- Experience with Apple products and Mac OSX.
- Knowledge of Virtual Machines such as Parallels and Virtual Box
- Experience with System Center Configuration Manager (SCCM)
- Ability to write scripts to automate processes in DOS, Bash or Apple script
- Experience with Cisco or Avaya Telephony hardware
- Experience working with VPN solutions such as RSA, Cisco or OpenVPN.
For any Information, Please reach out:
Regards
Dinesh Namdev
Email: DineshN@LanceSoft.Com
Direct: 703 889 6878
|
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