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Customer Service Rep
Ref No.: 18-15185
Location: Miami, Florida
Job Title:     Customer Service Rep
Location:     Miami, FL  
Duration:     3 Months (Potential to Go Permanent)


Job Description:
Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations.
  • Identify and direct beneficiaries to the most appropriate, cost effective medical care.
  • Processes request for authorization according.
  • Excellent communication skills.
  • Commitment to offering quality service to internal and external customers
  • Ability to respond quickly and proactively to customer queries.
  • Demonstrated teamwork through flexibility and reliability. superior customer service skills.
  • Ability to adapt to varied situation and exercise sound judgment.
  • Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required.
  • Call center experience may be required.
  • Attention to detail. Proven ability to quickly learn new systems and processes.
  • 6 plus years’ experience.