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Desktop Support Specialist
Ref No.: 18-15098
Location: Sacramento, California
Job Title: Desktop Support Specialist
Location: Sacramento, CA


Responsible to deliver outstanding service to both internal and external customers. Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements. Document and clearly communicate technical solutions in a user friendly professional manner. Install, configure and troubleshoot hardware including but not limited to desktops, laptops, IP phones and peripherals. Install, configure and troubleshoot software packages, operating systems, and company designed applications. Record, track and maintain equipment inventory. Work as part of a team in providing guidance and support to L3 teams. Recommend proactive measures to reduce overall impact or potential impact of future incidents. Ability to take on new tasks and learn new technologies in a fast-paced work environment.

Key Result Areas: Create Standard Operating Procedures for existing and new systems and functions. Recommend proactive measures to reduce overall impact or potential impact of future incidents.

Qualifications. Your Experience and Know-How:

· 3+ years of experience in a Desktop Support role
· Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)
· Experience troubleshooting hardware and software issues related to laptops, desktops, and printers.
· Advanced knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012).
· Experience with Microsoft Applications such as Office and Skype for Business
· Experience working within a corporate or enterprise environment
· Experience imaging and configuring laptops and desktops for customer deployment
· Must be able to work flexible hours and weekends as needed
· Very Strong troubleshooting, analytical, organizational and communication skills

Preferred Qualifications:

· Bachelor's Degree in Computer Science, Computer Engineering, Information Systems or equivalent preferred.
· Industry certification such as CompTIA A+, Network+, Security+, MCP, MCSE, etc.
· Experience with Apple products and Mac OSX.
· Knowledge of Virtual Machines such as Parallels and Virtual Box
· Experience with System Center Configuration Manager (SCCM)
· Ability to write scripts to automate processes in DOS, Bash or Applescript
· Experience with Cisco or Avaya Telephony hardware
· Experience working with VPN solutions such as RSA, Cisco or OpenVPN

for more information - please contact:

Manoj Patidar