Previous Job
Production Support Specialist
Ref No.: 18-14658
Location: Overland Park, Kansas
Scope of Work
IT Support Specialist III provides support for medium complexity applications. Creates and develops software solutions to application errors reported. Escalates unresolved issues to proper personnel. Bachelors Degree or equivalent. 4-6 years experience in an IT support role.

Production Support role demands some nights and weekends, on-call rotation schedule coverage.

Device Management Platform Support team is seeking a strong, well-rounded IT candidate to fill a production operations role for over-the-air device management applications. These mission critical applications are responsible for programming the devices/SIM cards with voice, data and all the latest services. Position responsibilities include but are not limited to:
  • Build a strong understanding of applications and be able to support each subject matter expert level
    Perform root cause, trending, analytics via SQL, application logs, etc.
  • Monitor application health and resolve multiple complex and critical issues quickly
  • Lead complex initiatives/troubleshooting across multiple IT, Network, Product and vendor teams to completion. Effectively assign & track action items with target dates.
  • Develop/modify scripts for automation, workarounds, data management, reporting, etc.
  • Produce ad-hoc and recurring reports across multiple applications
  • Vendor management for multiple applications
  • Partner with handset organization to plan, setup, test and launch new handsets/devices and device capabilities
  • Proactively suggest ways of improving system stability, availability, capacity, performance and reliability
  • Provide out of box thinking and willingness to challenge established processes and procedures
  • Be a self-starter who takes ownership of assignment and see all work through to completion
  • Member of on-call support rotation for after hour issues & high visibility activities
Preferred Qualifications
Five yeas experience with Oracle SQL Experience. -Strong knowledge of relational database design and support, including the support of applications that have millions of records.
Five years experience with UNIX/Linux skill sets. ¿Strong experience with command line, networking and writing/editing scripts.
Three years of Web Server Experience (Apache, Tomcat, etc.). ¿Ability to administrate
Three years experience with Application Server Troubleshooting and Administration Experience (JBoss, WebSphere, WebLogic, Glassfish, etc.).
Three years experience supporting an API based real-time interface environment.
One year experience reporting on large data sets.