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Infrastructure / App Monitoring Analyst
Ref No.: 18-14498
Location: De Pere, Wisconsin
Update/Feedback from Client Call on 06/06:
  • For reference, the salary range upon conversion would be approximately $57 - 67K.
  • Please provide candidate's salary history (base plus bonus eligibility or actual) for the last few years (current role, and previous one or two depending on length). If the most recent role was contract, provide the hourly pay rate to them. Since this is a Contract to Hire role please also provide your candidate's salary conversion expectations.

Details: Our client, a national financial leader, is looking for an Infrastructure / App Monitoring Analyst to support the creation, revision and implementation of monitoring tools, processes and reports. In this role, you will regularly review and identify process improvement opportunities and implement changes in collaboration with process owner and other technology functions.

MUST HAVE SKILLS/EXPERIENCE:
  • Experience with infrastructure monitoring solutions (Microsoft SCOM, SolarWinds, or equivalent) and/or application performance management solutions (Client Diagnostics, Dynatrace, or equivalent)
  • Experience analyzing and interpreting technical data that leads to performance improvements, greater availability and capability
  • Experience creating, championing and maintaining processes, procedures and policies

BROAD TECHNICAL EXPERIENCE IN A MAJORITY OF THE FOLLOWING AREAS:
  • Java & ASP.NET containers (Apache, Tomcat, IIS)
  • Servers
  • Networking (switches, firewalls, load balancers)
  • Hardware
  • Operating systems (Windows, AIX, Linux)
  • Virtualization software
  • Middleware
  • Databases (Oracle, SQL Server)

SKILLS/EXPERIENCE:
  • Demonstrated experience following the ITIL® Service Lifecycle disciplines
  • Experience with Dynatrace Application Monitor
  • SumoLogic experience
  • Experience with SevOne
  • SiteScope experience
  • ServiceNow and/or Microsoft SCOM experience
  • Self-starter with the ability to take initiative and learn quickly
  • Ability to multi-task
  • Ability to take direction and provide input for future work

RESPONSIBILITIES
  • Support the creation, revision and implementation of monitoring tools, processes and reports with thorough understanding of technology assets/environments/services, business needs and SLAs.
  • Regularly review and identify process improvement opportunities and implement changes in collaboration with process owner and other technology functions.
  • Adhere to established processes, tools and methodologies.
  • Engage in establishment of infrastructure and service availability, reliability and maintainability requirements.
  • Review physical and logical configuration plans and provide feedback to applicable team to address gaps or opportunities.
  • Ensure effective hand-offs with appropriate technology functions.
  • Monitor assigned environments, technical assets and/or services for behavior or performance outside of standards or SLAs.
  • Alert appropriate team (per process) when a threshold has been reached or a change/failure has occurred.
  • Provide advice and guidance to others in monitoring and analysis of assets, systems and services.
  • Provide oversight, technical direction, and expertise to the support teams as it relates to data analysis, monitoring tools and processes, and event detection.
  • Influence and support cross-functional teams comprised of internal and vendor resources to champion processes and drive service improvement initiatives.

Regards,

Gaurav Vatsa
13454 Sunrise Valley Drive, Suite 120, Herndon, VA 20171
Direct: 703-889-6667 | Fax: 703-889-6500
GauravV@LanceSoft.com | www.LanceSoft.com