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Technical Support 2
Ref No.: 18-14441
Location: Herndon, Virginia
 Part of regular on-call rotation evenings/weekends/holidays work is required.
MS Office Suite, Office 365, Microsoft Intune, Active Directory User and Computer Management, VM, ESX, NAS and SAN storage
1.            Provides systems administration for the various Police Department computer resources including RMS, video and patrol laptop programs.
2.            Check transaction logs to ensure backups and running efficiently.
3.            Ensures data integrity for conversion and implementation of new systems as related to the Police Department and link-ups with other systems and locations.
4.            Configure and test MDT's for use in patrol vehicles.
5.            Act as a liaison between the police department and outside vendors to troubleshoot and resolve application issues.
6.            Work as needed to assist Town personnel and staff with computer and technical issues.
7.            Provide required system maintenance to include within maintenance windows.
8.            Work with department records staff to complete monthly statistical reports and issues regarding State and
local policies and procedures.
9.            Work with the Sr. Police Network Security Engineer to ensure the Department's network and personnel are in compliance with all applicable laws, rules, regulations, policies and procedures
10.          Work with the Town's IT staff in developing and coordinating with the Network Administrator in maintaining an effective and efficient partnership related to all aspects of software/hardware acquisition and interface, design/development, upgrades and systems maintenance.
11.          Performs other related duties as required
Knowledge, Skills and Abilities Required
1.            Ability to analyze situations quickly and objectively to determine proper course of action to be taken.
2.            Ability to establish and maintain effective working relationships, with judgment in evaluating situations and in making decisions.
3.            Prompt and regular attendance on the job, with all required equipment, is expected of each employee, and each is expected to timely complete all job assignments.
4.            Be able to effectively communicate clearly both in writing and verbally.
5.            Ability to communicate technical problems in a non-technical manner.
6.            Ability to understand and apply Department rules and regulations, Town of Herndon rules and regulations, and standard operating procedures.
7.            Ability to analyze situations and determine response.
8.            Ability to remain calm under stress.
9.            Basic knowledge of FBI CJIS policy.
10.          Ability to prioritize issues based on importance and criticality.
11.          Ability to provide support in a 24/7 environment.
Minimum Education and Training
The ideal candidate will bring experience with some or all the following technologies: MS Office Suite, Office 365, Microsoft Intune, Active Directory User and Computer Management, VM, ESX, NAS and SAN storage.
The candidate will have excellent listening, written and verbal communication skills. They will take initiative and responsibility in exceeding customer expectations and manage their time with competing priorities.
High school diploma or GED required.
Additionally, the candidate, will gain exposure to other disciplines such as Network Infrastructure, Enterprise Computing, GIS, and Application Development along with opportunities for advancement.
Skill Required / Desired Amount of Experience
MS Office Suite, Office 365 and Active Directory User and Computer Management Required 3 Years
Microsoft Intune (MDM), VM, ESX, NAS and SAN storage Required 3 Years
Basic knowledge of FBI CJIS policy Required 1 Years
Microsoft Windows 7 and 10 OS and MAC OS systems admin experience Required 3 Years
the Records Management System (RMS) and Computer Aided Dispatch (CAD) software experience Required 1 Years
in-car and desk computers, mobile devices administration experience Required 2 Years
dashboard and body worn video camera equipment IT help-desk level experience Highly desired 1 Years
Law enforcement - police department specific help desk experience Highly desired 2 Years
High school diploma or GED Required 4 Years