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Helpdesk/ TSG Support Technician with Driving
Ref No.: 18-14188
Location: Landover, Maryland
Please send me your updated resume at nirupaj@lancesoft.com and you can also reach me at 703-889-6875.

Job Title:                       TSG Support Technician with Driving

Location:                       Landover, MD 20785
Duration:                       0 - 12 Months Contract
Time:                            4:00 AM – 12:30 PM (Mon – Fri)


Job Duties & Responsibilities:
  • Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.
  • Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective.
  • Assist users to resolve computer related problems such as inoperative hardware or software.
  • Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades.
  • Associates Degree in Computer Science required Bachelors preferred and A+ certification required.
  • Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook.
  • Strong communication (both verbal and written), problem solving, and decision making skills.
  • Ability to work with minimal supervision.
  • Highly organized and detail oriented; ability to prioritize daily tasks.
Additional:
  • Flexible schedule required, may support buildings in Virginia and various shifts.
  • Primary domiciled location will be .
  • Tech may have to be on-call on Saturdays.