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Customer Service Representative
Ref No.: 18-14172
Location: Saint Petersburg, Florida
Title:                       Customer Service Representative
Work Location:     Saint Petersburg, FL
Job Description:
  • As Customer Service Representative you will initiate telephonic outreach to members identified by Client as viable candidates for Care Management and engagement.
  • You will explain Client’s Care Management program and obtain consent for enrollment.
  • Will be utilizing an auto-dialer system and can expect a high call volume of both inbound and outbound calls with and to members. Average call volume expectancy is approximately 50+ calls per day.
 Roles & Responsibilities:
  • Document per protocol and communicate pertinent information to designated person and/ or persons.
  • Meet or exceed member engagement goals on a consistent basis.
  • Participate in the promotion of the multi-disciplinary healthcare team.
  • Work collaboratively with other members of the clinical leadership team.
  • Relate to a production environment and understand process flows.
  • Maintain and improve quality results by adhering to standards and guidelines; recommending improvements as identified.
  • Must meet all compliance and privacy requirements set forth for proper member engagement.
  • Additional responsibilities as deemed appropriate by Client Leadership.
  • High School Diploma or equivalent
  • Six months of recent relevant experience in a high production call center environment
  • Intermediate computer skills and knowledge of Microsoft Word and Excel
  • Able to use a variety of electronic information processing tools and multiple software programs.
  • Able to work a full time (40 hours) and flexible work schedule as early as 9:30am as late as 8:00pm to include some evenings and weekends.
  • Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish and English. (Highly Desired).