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Application Engineer - ServiceNow
Ref No.: 18-12965
Location: Minneapolis, Minnesota
DETAILS: Our client, a national financial leader, is looking for an Application Engineer with ServiceNow experience. In this role, you will design and develop ServiceNow solutions to support IT Asset Management (hardware and software) rollout and improvements.

MUST HAVE SKILLS/EXPERIENCE:
  • Minimum 3 years of experience in ServiceNow development, configuration and administration experience in an enterprise environment
  • Understanding of user/customer experience.
  • Experience as an Application Engineer
  • Design, development and deployment experience with the ServiceNow platform
  • ServiceNow implementation experience in ITSM modules
  • ServiceNow Application Developer certification
  • Experience with ITIL Process consulting and/or implementation
  • Experience with the following ServiceNow modules: Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management and Client
  • ServiceNow foundation data management and data modeling experience
  • Mobility, Discovery and Orchestration experience
  • Java scripting experience
  • Experience creating and modifying workflows and documenting and reviewing activities
  • Strong experience with complex ServiceNow integrations
  • Experience creating custom applications
  • Strong experience creating customer reports and dashboards
  • Experience in conducting and documenting due-diligence for customer tools, process and projects
  • Configuration management experience including process definition, modeling and process refinement
  • LDAP integration experience
  • Experience creating integration architecture and supporting documentation
  • Experience in CMDB, Discovery and integration with other external modules
  • Experience with Glide and Jelly Scripting, Java Script, HTML, XML and AJAX
  • Experience developing integrations with 3rd party tools using web services, REST, SOAP, email and MID server
  • Development experience using JavaScript
  • Experience with web UI development technologies including HTML/CSS, AJAX, Jelly, JSON, AngularJS
  • Agile development methodologies experience

SKILLS/EXPERIENCE:
  • Experience with Service Portal and Cloud Management
  • Knowledge of SDLC, Agile, Demand Management, and Service Watch
  • Experience with Java and related web technologies
  • Strong analytical, conceptual and problem-solving skills
  • Strong documentation skills with attention to detail

RESPONSIBILITIES:
  • Design and develop ServiceNow solutions to support IT Asset Management (hardware and software) rollout and improvements including Service Catalog items, Service Portal, upload transform maps, CMDB Health Dashboard metrics and remediation tasks.
  • Participate in Agile development methodologies.
  • Support and maintain applications by proactively resolving issues and enhance application stability.
  • Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations.
  • Partner with the business on exploring new opportunities to add value using technology.