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NOC Control Tech
Ref No.: 18-12153
Location: Overland Park, Kansas
Scope of Work
NOC Central Technician tests and analyzes network and network facilities (e.g., power, communication machinery, software, lines, modems, and terminals). Candidate advises supervisory Network Control positions of network communications failures or degradation and arranges corrective action plans. The Technician performs a variety of skilled routine and non-routine duties and applies standard practices and policies. Additional Requirements: Monitors and analyzes moderately complex network and network facilities (e.g., power, communication machinery, software, lines, modems, and terminals), advises supervisory Network Control positions of network communications failures or degradation and arranges and performs corrective action plans. This is a multi-incumbent position that reports to a supervisor level position. Basic Qualifications include: High school diploma or equivalent, experience using networks and network equipment and knowledge of Excel, Word and other general applications.

Other Skills

***MUST BE A U.S. CITIZEN***

****Requires 24x7x365 support so candidates must be able to support flexible hours and schedules to ensure all shifts are covered****


This requisition is seeking:

Wireless Data Infrastructure Front Office Technician
Provide advanced technical support; solving complicated issues associated with system administration, operations, repair and surveillance for multiple data centric platforms in a 24 by 7 environment. Work with other groups on complex issues. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Complete end to end hardware replacement functions from identification to resolution while ensuring documentation is updated with both Sprints databases and the vendors (if required). Follow document content (Method of Procedures (MOP), job aids, and process improvements) to increase network availability and reduce mean-time-to-restore (MTTR).

Qualifications:
* The candidate should have 1-3 years IP network administration experience
* Excellent oral and written communication skills
* Self-discipline to document and follow up on assignments
* Self-motivation in-order to drive issues to resolution
* Excellent inter- relationship/teamwork skills
* The selected candidate will provide support for multiple national platforms, to include layer 2 and 3 routing/switching, deep packet inspection, policy configuration, supporting servers running Sun, SCO, AIX, Client, Linux and/or Windows operating systems and vendor provided applications in a 24/7 support environment. Candidates must demonstrate strong Routing/Switching networking, UNIX systems administration skills, the desire and ability to rapidly learn new technologies and the ability to effectively manage issues to resolution. Candidates will also demonstrate the ability to prioritize issues, deal with multiple competing priorities, and remain focused in a fast paced work environment

Preferred:
* Knowledge of Unix operating system and command structure
* Basic knowledge of IP routing and protocols
Tools/Systems: Netcool, TRAMS, SecureCRT


CORE, National Platforms and SS7 Front Office Technician
Provide analysis of Sprint network faults via monitoring, correlating, troubleshooting faults in Sprint's nationwide network. This network consists of multiple technologies such as CDMA, EVDO and LTE across multiple equipment vendors. The technician performs variety of skilled routine and non-routine duties and applies standard practices and policies. Creation and routing of network tickets to appropriate designated fix agents the first time. Perform ticket management and escalations to drive problems to final resolution.

Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments. Communicate openly and effectively with multiple teams. Manage and drive fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication

Qualifications:
* Excellent in written and verbal communication skills
* Proficient in using Microsoft office application such as Outlook, Excel, Word
* Ability to grasp higher-level technology issues and troubleshoot to resolution
* Ability to work independently and in a team environment
* Ability to work under pressure related to scale of business impact
* Ability to build strong working relationships both internally and externally
* Ability to span departments to assist in resolving network event outages
* Experience analyzing wireless networks, related equipment and/or performance
* Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
* Ability to quickly learn new tools and systems
* Willingness to work on any assigned shift
****Requires 24x7x365 support so candidates must be able to support flexible hours and schedules to ensure all shifts are covered****

Preferred:
* Knowledge of ALU, Ericsson, Nokia and Samsung wireless network structure
* Knowledge of Unix operating system and command structure
* Basic knowledge of IP routing and protocols
Tools/Systems: Netcool, TRAMS, SecureCRT

Thanks
Aman Bairagi
AmanB@lancesoft.com
703 889 6514