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Field Engineer
Ref No.: 18-11290
Location: New York, New York
Day to Day Work:
• All are both MAC and PC, mostly MAC. – Resumes must clearly show solid MAC experience.
• Desktop customer support, MAC and PC HW / SW, support, new builds, adds, moves, changes, installations, standard Office and email support, etc.
• The environments are busy, a combination of using a ticket system to manage support requests, and also customer walkins / direct “shouldertaps”.
Required Skills:
· 5 or more years in a medium-large corporate environment providing IT deskside (in person) support for end users, some remote support as well via phone and email.
· Technologies include MAC and PC / Windows laptops, desktops, mobile devices.
· MS Office, networking, peripheral devices (ie. printers) build, install, troubleshoot.
· Work with a support ticket system, manage daily support instances.
· Physically install and move equipment as needed.