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Job Role Responsibilities • Manage Supplier Management Organization (SMO) staff (7-10+) • Develop, manage and report KPI's and SLA's for SMO • Train staff on all SMO policies, procedures, work-flows and reports and process governance • Manage SMO staff and all supporting operations for Oracle Cloud ERP, ServiceNow Supplier Request Queue and Call Center support for SMO ramp and production operations • Ensure SMO procedures, processes, policies and work-flows are accurate and up to date • Oversight support of SMO functions in Legacy organizations during phase out of operations • Manage SMO workload Queue and staff assignments • Manage SMO Escalation Requests and activities required to support. • Manage SMO Intranet Presence and Team PR • Management focal point for Internal SMO department stakeholders(Global Procurement, Finance, Legal Compliance, Global Trade Management, etc..) as well as External SMO stakeholders (Suppliers) • Manage Supplier Data Quality and Audits • Manage supplier training and support • Provide administrative support for all supplier related requests, as well as any additional SMO related projects as assigned • Lead SMO business processes and systems change requirements and request development with focus on lean process development (value add, streamlined & efficient) • Support Strategic Sourcing Organizations (Indirect Materials/Direct Materials) for all supplier requests and requirements including regional or by country/BU/Etc... segmentation • Manage and/or support the supplier performance management and scorecards with category/commodity managers • Support supplier risk mitigation activities or monitoring to support strategic sourcing organizations where required • Ensure SMO team is complying with all company rules, regulations and policies including health and safety rules Qualifications: Education and Critical Skills • Bachelor's degree or equivalent is required • Minimum of 2 years of employee and supplier management experience (preferably in technology co.) • Fundamental knowledge of supplier local country/document requirements (supplier data setup for PO/Invoice) • Knowledge of Supplier onboarding / ERP tools/systems: Oracle Cloud, Oracle, SAP, or Hiperos • Ability to professionally interact with a broad range of stakeholders including WD/ Supplier executives, Global Commodity Managers as well as employees and supplier representatives of all levels • Strong analytical and data reporting skills • Excellent verbal and written communication skills in English • Excellent PowerPoint Presentation development and delivery skills • Ability to manage multiple conflicting priorities • Experience working in a global
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About LanceSoft Inc
Lancesoft is one of fastest growing and largest clinical staffing firm in the U.S. and an employer-of-choice for over 1000+ consultants - this may be your opportunity to join us!
We recruit top-notch talent for Healthcare, Pharmaceutical, Technology, Telecom, Retail and Distribution, Energy & Utilities, Banking/ Finance, Manufacturing, Automobile, Media, Transportation, and Government clients coast-to-coast across the US, Canada and India. We are one of the fastest-growing companies in the industry and
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