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Credit Specialist
Ref No.: 18-09442
Location: Rochester, Virginia
Mitigates credit risk exposure by completing reviews of incoming clients utilizing Paychex payroll services. Provides advanced client service and technical product support to our internal and external partners. Ensures timely and accurate problem resolution while mitigating risks.
• Reviews and approves or denies credit authorizations payments or termination decisions up to $100,000 in order to mitigate potential risk and ensure the best financial decision is implemented for the client as well as Paychex. Prepares recommendations to management on items exceeding $100,000.
• Conducts credit reviews on new Payroll clients.
• Reviews and interprets credit reports (Equifax, Experian) and financial trade and public record data as necessary to assist in the credit decision making process.
• Identify and research potentially fraudulent clients and escalate all positive matches to a supervisor and the fraud investigations group.
• Conducts daily reviews of incoming clients to determine potential matches to previous clients that have been terminated for non-payment of payroll or invoice amounts. Removes clients from the Paychex services when required.
• Diffuses difficult client concerns and notifies management of critical situations to ensure the best solution is implemented for the client as well as Paychex.
• Researches and resolves product and service issues from the field and our clients and ensures the accuracy and integrity of financial transactions input into the product systems.
• Participates in product related projects or training sessions to ensure area of responsibility is represented.
• Develops and maintains knowledge of all product offerings regulatory changes policy changes and industry developments.