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Operating Risk Audit Specialist II
Ref No.: 18-08808
Location: Rochester, New York
Provides the research and resolution of penalty notices received by Operating Risk. Utilizes root cause analysis to identify penalty prevention enhancements
- Researches penalty issues in a timely manner to determine root cause and uses the information to determine most appropriate means of penalty resolution.
- Provides research and response to penalty issues to internal and external customers to ensure accurately and timely resolution.
- Identifies and participates in penalty prevention enhancements and makes recommendations to leadership to implement recommendations.
- Works with internal and external partners to obtain research materials necessary for resolutions, and identifying root cause trends.
- Identifies internal departments and individuals responsible for penalty issues and contacts them to assist with alleviating future issues.
- Provides problem analysis and resolution in a timely and efficient manner to meet departmental needs.
- Develops and maintains knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments.
- Assists in regular review of programs and systems and initiates requests for enhancements.
- Assists in regular review of documentation to ensure accuracy of updates and revisions.
- Generates written correspondence to tax agencies for consideration.
- Identifies processing efficiencies and works with management to implement updated procedures.
Associate's degree required; Bachelor's degree preferred.

A minimum of 4 years' experience in customer service or payroll required.

Microsoft Word, Excel, and Access knowledge is preferred.