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Help Desk Technician
Ref No.: 18-08711
Location: Woburn, Massachusetts
Under general supervision, performs a variety of routine desktop support tasks in conjunction with operating multiple small and/or large local area networks with multiple users.Supports the configuration and deployment of Dell Desktop PCs and Laptops. Responds to user queries, answers questions and resolves hardware and software problems in a multiple platform environment. Diagnoses, identifies, and resolves problems. Utilizes diagnostic software packages and internal technical support personnel. Implements corrective actions within established parameters or refers more complex problems to higher-level desktop support staff personnel for resolution. Ensures corrective actions are implemented and hardware and/or software are functioning properly. Generates appropriate documentation.
 
Knowledge of MS Windows operating systems, especially Windows 7 and 8. Familiarity with TCP/IP network configuration and troubleshooting, standard desktop software such as MS Office, Adobe Acrobat, IE. Familiarity and comfort with hands-on PC hardware configuration and repair. about iPhone/Apple device support Must have excellent organizational and interpersonal skills, flexibility, and have ability to multi-task under pressure.
Associates Degree in Computer Science or Data Processing. Minimum of two (2) to three (3) years of related IT Desktop Support experience. Hands-on experience with laptop configurations and troubleshooting preferred.