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Desktop Client Sup Analyst
Ref No.: 18-06933
Location: BURLINGTON, Massachusetts
Scope of Work
Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelors Degree or equivalent. 1-2 years related work experience.

Other Skills
** 5 Wayside Burlington, MA 01803 **

This is a driving position must use own vehicle and pass motor vehicle check.

Position Summary
¿ Provide technical support on operational or maintenance aspects of system equipment.
¿ Diagnose mechanical, hardware, software and systems failures, using established procedures.
¿ Basic technical understanding of Wi ¿ Fi networks, switches and routers.
¿ Perform remote, on-site or in-house servicing and/or repair of company products/services.
¿ Toshiba laptop running Window 7 / 10, Microsoft Office 2013, Internet Explorer 11
¿ Wyse Thin Appliance using Citrix
¿ Signature Capture Device
¿ Receipt Printer
¿ Corded Scanner
¿ Netgear/Aruba Router

Position Requirements
¿ Available to work a flexible schedule (including days, nights, weekends and holidays).
¿ Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.
¿ Reliable transportation as needed to move between sites throughout the day as necessary

Basic Qualifications
¿ High school diploma or equivalent
¿ One year technical support experience
¿ One year customer service experience

Thanks
Apurva Shukla
ApurvaS@lancesoft.com
703 889 6588