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MOBILE DEVICE ANALYST
Ref No.: 18-06423
Location: Allentown, Pennsylvania
Title: Mobile Device Analyst
Duration: 06 months
Location: Allentown, PA
  • Performs analysis on Telecom and Mobile data / device usage.  Utilizes analytical skills and working technical knowledge in order to provide more-complex troubleshooting, usually Independently
  • Performs work directly with corporate approved Telecom and Mobile service providers
  • May perform mobile activations or support the activation process
  • Oversees and supports our service providers in improving the customer experience for ordering, receiving, provisioning, and activation of new mobile equipment and equipment
  • Responds to more-complex technical requests through discussions with client while adhering to documented departmental and IT Infrastructure Library (ITIL) procedures
  • Leads resolution  to identify, isolate, and diagnose more complex mobile incidents
  • Receives, reviews, and validates monthly billing from service providers
  • Participates in projects that impact the department
  • Responsible for maintaining support documentation leveraged by the Mobile help desk to support and troubleshoot mobile technologies used within the different lines of business
  • Map, Evaluate and maintain process flow documentation related to mobile solutions
  • Uses a Service Management system for incident tracking to record, maintain, and close client requests according to service level agreements
  • Continuously look for and execute on opportunities to improve service and the user experience
  • Assists in other departmental duties when resources are out of the office
Position Requirements (Required Skills): 
  • Minimum – 2 year degree in Business or Telecommunications
  • Data analysis and reporting using Excel
  • Experience working with cellular Carriers, and / or Telecom Service Providers
  • Understanding of mobile device usage
  • Analytical thinking and the ability to be creative in process development
  • Self lead, motivated individual 
Top 3 Skills required:
*  Good Analytical Skills
* Good Communication Skills (will be corresponding with everyone from people in the field to executives)
* Experience with Vendor Management
Other Requirements:
* Data Analytics experience
* Cellular industry experience