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Location: 100% onsite in Santa Clara, CA.
Duration: 6-12 months temp to perm for high performers.
Interviews: There will be 2 or 3 rounds of interviews.
Want someone to have good experience with VOIP
The Sr. Network and Security Engineer Provides mostly tier 2 (and sometimes tier 3) support within the networking environment for the City.
Bachelor degree or higher in CS, CIS, MIS, or equivalent.
6 to 8 years’ experience in computer system basics and/or related areas of expertise.
Knowledge and skills may be obtained from a 2-4 year professional computer/IT degree, technical training plus direct related experience.
Strong experience in MS environment, Cisco technologies (an absolute requirement), VM ware, MS virtual technologies. servers, storage, network and VOIP technologies (preferably ShoreTel)
Advanced knowledge in evaluating vendor products and make recommendations to purchase hardware and software.
Knowledge of setting up administrator and service accounts
Knowledgeable in network security procedures, best practices, and implementation.
Has achieved industry standard certifications: Security+, CCNP, CCNA, Network+, MCSA.
Enterprise Compute Services hands-on operations experience
Ability to troubleshoot software issue and customer applications as required.
Proficient documentation skills are required.
Successful provisioning as well as supervision, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure.
Installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer standards.
Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), network segments, Wireless (Wi-Fi) VoIP, and Internet and Intranet systems to ensure operability.
Installation and maintenance, network hardware and software, analyze problems, and monitor networks to ensure their availability to users
Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).
Evaluates a system’s performance and identifies user needs based on approved software per customer specifications.
Supports acquisition of hardware and software as well as subcontractor services as needed.
Works with team to determine methods and procedures on new assignments and may assist with system design efforts.
Contributes to the preparation and presentation of technical trade-offs and/or results to managers, customers and peers.
Works closely with network operations, systems and other groups on business projects, assignments, problems, etc.
Ensures proper documentation for the corporate knowledgebase, including design, procedural and lessons learned.
This also includes maintaining and updating existing documentation.
Monitors the Network and System Enterprise with provided tools to ensure the health of the critical client solutions.
Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.
Provide design for changes in network environment and improvements.
Contributes to technical artifacts through team/program SharePoint and/or communities of practice.
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