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ServiceNow Administrator
Ref No.: 18-02449
Location: Sunset Hills, Missouri
 Job Description:
 
Responsibilities:

 
  • Primary Function Manages ServiceNow platform to ensure availability, recoverability, performance, integrity and supportability through production support and maintenance of existing systems and development and implementation of systems enhancements.
  • All positions in this job family participate, to some degree, in the following activities: Production Support – monitoring, troubleshooting, configuring, enhancing and providing advanced customer support, Deployment / Implementation – planning and executing the implementation of new applications or system integration and Testing Design – researching, recommending and designing new technologies, new configurations and enhancements to existing systems.
 
Responsibilities:

 
  • Manage ServiceNow platform.  
  • Advises developers in design of new applications by providing expertise on systems capabilities and constraints.
  • Perform updates to existing modules.
  • Implements and configures new modules.
  • Maintain CMDB discovery.
  • Maintain Service Catalog.
  • Create new catalog requests.
  • Enhance CMDB to support new requirements.
  • Integrate ServiceNow with new data sources.
  • Work with Orchestration to improve IT processes.
  • Works outside immediate discipline to coordinate a group of people in troubleshooting a wide-scale problem.
  • Serves as point-of-contact across several areas or disciplines to solve major systems outages with high impact or visibility.
  • Conducts systems studies and performance analyses and recommends changes.
  • May function in a lead capacity within department and represent department in workflow, escalation discussions with others.
  • Proactively defines, configures and monitors system performance and capacity.


Viren Singh
Lancesoft Inc.
Direct: 703-889-6697 | virens@lancesoft.com