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Customer Service Representative
Ref No.: 18-01660
Location: Tempe, Arizona
Investigate and resolve customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner. Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss. Perform advanced account research and problem resolution. Prepare case documents for security and law enforcement agencies. Input incoming Regulation E claims that originated through Teleservices or Internet Banking. Demonstrate a strong working knowledge of and adherence to all banking regulations and Union Bank policies and procedures. Perform excellent customer service with all points of contact including meeting/exceeding service level expectations.