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IT Service Desk Representative
Ref No.: 18-00962
Location: Milwaukee, Wisconsin
Job Title : IT Service Desk Representative
Location : Milwaukee, WI
Duration : 8+ Months

Responsiblities:


• Act as first and central point of contact, documenting IT incidents and requests in an automated incident tracking system. 
• Coordinate incoming client calls, emails, and other client contacts in a call center environment. 
• Use documented procedures to assist clients with solving issues related to hardware, software, networks, and peripherals; primarily using available technology and knowledgebase. 
• Maintain maximum availability to act as the first and central point of contact, documenting incidents and requests in an automated problem tracking system. 
• Coordinates incoming calls, emails, and other client contacts in a call center environment 
• Use documented procedures to assist clients with solving issues related to hardware, software, networks and peripherals using available technology and knowledgebase articles 
• Use documented procedures to provide timely resolution of issues or escalation on behalf of client to appropriate 2nd or 3rd level support teams. 
• Creates and documents incident cases and any necessary status updates with additional client contacts 
• Leverage a variety of provided support tools including knowledgebase articles, remote access, and peers, etc. to accurately assess system issues and assess business impact. 

If interested, please send me your updated resume to sahanas@lancesoft.com or call me at 7038896789 to discuss further about the position.

Regards,
Sahana