Previous Job
SPI (Special Prod. Coord) - Customer Relations
Ref No.: 18-00019
Location: Woodcliff Lake, New Jersey

• Manage caseload distribution of highly sensitive safety-related customer claims and internal escalations, maintaining all files and acting on necessary accounting tasks, toward the goal of minimizing negative BMW Group exposure while maintaining customer satisfaction and loyalty.

• Responsible for reviewing and researching inquiries/claims to assess whether to address through SPI protocol
• Assign SPI cases to appropriate representatives to ensure sensitive customer matters are attended to in a timely and accurate manner
• Ensure SPI protocol is followed pertaining to document saving, sharing, and distribution
• Utilize Siebel, Access, and Documentum for chronicling internal correspondences
• Maintain and secure files for reference and access
• Process check requests through SAP/XFLOW, for reimbursement to customers, legal settlements, insurance companies, and dealer networks
• Process goodwill authorizations through mainframe for dealers
• Manage SPI authorized vehicle reacquisitions from beginning to end, including legal department review vehicle disposition, coordinating vehicle repair, and remarketing to minimize associated inventory costs.
• Manage and oversee all aspects of liaison with outside remarketing vendors.
• Generate bi-weekly reports for a statistical overview of department workload to increase efficiency and productivity
• Compile monthly productivity reports to Communications Manager and SPI Reps
• Create quarterly reports of SPI activity for client
• Provide information to the Legal and Engineering department as requested
• Provide information to the Legal & Engineering department as requested
• Function as Administrative Assistant to the Communications Manager and, to a lesser extent, the SPI team (calendar management, meeting requests, conference room reservation, travel arrangements, processing of travel expenses, etc.)

• Associates Degree – Minimum
• 3-5 years of experience as an assistant or coordinator


• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Access) SAP/IFT
• Excellent communication, writing and presentation skills
• Highly organized
• Independent and capable of multi-tasking and effective time management
• Must be able to handle confidential and sensitive detailed information