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Tech Support Representative
Ref No.: 17-25740
Location: Orlando, Florida
Technical Support Representative
Performs 1st line diagnostics on subscriber network trouble tickets.
High School diploma or equivalent. 1-3 years wireless industry work experience.

Must be willing to work day shift or swing shift (3-11).Troubleshooting and resolution of customer problems, including identifying user errors, unit issues, and network related problems.
Responsible for maintaining the trouble reporting process for customer reported troubles (external); identifying and resolving critical customer service affecting problems, performs liaison activities between RF Engineering, Operations, Customer Care and Corporate Engineering.
Participates in market level personnel and customer care notification process on unscheduled system outages. Resolves subscriber network troubles using trouble management software tools.
Performs first-line diagnostics on subscriber network trouble tickets. Updates trouble ticket status throughout the trouble resolution process.