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Desktop Support Specialist
Ref No.: 17-25275
Location: Tempe, Arizona
Job Title: Desktop Support Specialist
Work Location: W. Washington Street, Suite 300, Tempe, AZ, 85281


Responsibilities:

• Responsible to deliver outstanding service to both internal and external customers
• Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements.
• Document and clearly communicate technical solutions in a user friendly professional manner.
• Install, configure and troubleshoot hardware including but not limited to desktops, laptops, IP phones and peripherals.
• Install, configure and troubleshoot software packages, operating systems, and company designed applications.
• Record, track and maintain equipment inventory.
• Work as part of a team in providing guidance and support to L3 teams.
• Recommend proactive measures to reduce overall impact or potential impact of future incidents.
• Ability to take on new tasks and learn new technologies in a fast-paced work environment.

Minimum Qualifications

• 5+ years of experience in a Desktop Support role
• Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)
• Experience troubleshooting hardware and software issues related to laptops, desktops, and printers.
• Advanced knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012).
• Experience with Microsoft Applications such as Office and Skype for Business
• Experience working within a corporate or enterprise environment
• Experience imaging and configuring laptops and desktops for customer deployment
• Must be able to work flexible hours and weekends as needed
• Very Strong troubleshooting, analytical, organizational and communication skills

Preferred Qualifications/Pluses

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or equivalent preferred.
• Industry certification such as CompTIA A+, Network+, Security+, MCP, MCSE, etc.
• Experience with Apple products and Mac OSX.
• Knowledge of Virtual Machines such as Parallels and Virtual Box
• Experience with System Center Configuration Manager (SCCM)
• Ability to write scripts to automate processes in DOS, Bash or Applescript
• Experience with Cisco or Avaya Telephony hardware
Experience working with VPN solutions such as RSA, Cisco or OpenVPN

for more information - please contact:

Suyash Vij
Direct: 703-889-6610
email: suyashv@lancesoft.com