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IT Business Process Analyst
Ref No.: 17-25252
Location: San Diego, California
The business process analyst provides process and project support to IT in the development of ongoing process and policy assessment, evaluation, improvement and compliance to support IT initiatives and strategies related to IT Asset Management and the User Experience. Assists with evaluation of current processes, identifies opportunities for improvement and efficiencies, and develops system requirements or process changes. Participates in the analysis and decision support to help IT deliver on key initiatives. Understands the business needs and consults with partners and business leaders in helping to plan projects, programs and system changes. Documents business processes, as is and to be. Provides input in defining process performance measures, determines data availability, advises on required measures and helps to define key performance indicators; helps to define reporting requirements. Assists with developing process related documentation and training. Works with business partners across organizations to improve processes. Documents requirements for system changes. Documents use cases for UAT, helps to perform and facilitate UAT.
Minimum Qualifications:
Minimum of 2 years of related work experience in IT Asset mgt/general IT including: - Business process modeling and analytical skills - Experience with project management - Experience with customer interface
Preferred Qualifications:
Knowledge of IT Asset Management Knowledge and experience with ServiceNow Experience leading medium to large project teams and deploying new capabilities to the organization using change management methodologies Excellent analytical, planning and organizational skills Strong communication and interpersonal skills
Education:
Preferred: Bachelor's, Business Administration or equivalent experience