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Sr On-Site Services Specialist1
Ref No.: 17-25207
Location: Detroit, Michigan
Experience with technical background, both hardware or software related preferred, Strong Will to do More. Responding to minor break / fix calls for multi function devices, Supply Ordering, (minor) Troubleshooting Technical breakdowns. Must be able to lift up to 50 lbs. Excellent customer service skills. Good PC skills. Good organizational skills and ability to prioritize. Ability to use office machines and technical equipment. **Preferred Bill Rate $16**

POSITION PROFILE: Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Ships and receives product and supplies. Provides copier maintenance and/or repair of customer site equipment. May performs various building support functions related to meeting set ups and light maintenance. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES: Operating document image handling software. Operating MS Office and Email systems for opening, sending and retrieving files. Accessing document management systems via established protocols. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Maintains records for management reports and inventories of supplies needed. Responds to and coordinates all service calls required by customer. Maintains daily meter and service logs. May travel between customer's buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform building occupant moves within assigned facilities. May perform occasional cleaning duties as needed. Performs other duties as assigned.