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Field Engineer
Ref No.: 17-25198
Location: Rockland, Massachusetts
Position Description

Location: Rockland, MA

Job Duties:

Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Fully qualified field engineer. High degree of troubleshooting skill required. Should possess leadership skills such as being able to organize work and oversee tasks performed by others. Need clear understanding of how to manage a ticket queue in an SLA driven environment. Must have excellent customer relationship skills. Level 3 break/fix expertise required (NOTE ON RESUME). Courteous, outgoing, friendly personality that evokes confidence.

Required Skills:
English, Experienced
Deskside Support Services Delivery & Support, Experienced (**This means in-person customer experience)
CompTIA A+, Required – 
Service Now Experience preferred (noted as preferred, but managers are really wanting to see this!)
Leadership Experience is Required