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JOB !!! Excellent Job Opportunity for Telecommunications Technician (7860876) in ATLANTA GA 30328
Ref No.: 17-25169
Location: ATLANTA , Georgia
If interested in below job, give me (Nidhi) a call on 703-889-6832 or email me at nidhib@lancesoft.com. Thanks!

Job Title:          Telecommunications Technician (7860876)

Location:          ATLANTA GA 30328
Duration:          0-18 Month Contract
Hours:              08:00 AM - 05:00 PM (Mon-Fri)
 
JOB DESCRIPTION:

Principal Duties And Responsibilities
  • The Telecommunications Technician will be expected to help enhance the department and organization reputation by accepting ownership for accomplishing new and different requests.
  • Exploring opportunities to add value to job accomplishments.
  • Establishing voice and data networks by punch downs, pulling, terminating cables.
  • Maintaining customer rapport by listening to and resolving concerns; answering questions.
  • Documentation of networks by labeling and routing equipment and cables, recording configuration diagrams.
  • Verifying service by daily morning routine by checking and testing circuits, equipment, servers.
  • Move add and changes via the Nortel switch.
  • Move add and changes via the Siemens switch.
  • Maintaining network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
  • Keeping supplies ready by inventorying stock of phones, cords, cables and other telecom peripherals.
  • Knowledge of Contact Center Management – (IE: building and managing Agents and phone sets, ACD, programming new scripting and knowledge of Historical and Real Time Reports).
  • Knowledge of Call Pilot, Application Builder, Telephony Manager, and VoIP.
  • Familiarity with commands in the Nortel and Siemens Switch (PBX).
  • Basic knowledge of Video Conferencing equipment.
  • Knowledge of Avaya Aura Messaging (AAM) and Avaya Aura Contact Center (AACC) is a must! Knowledge of Skype for business, Jabra headset configuration.
  • After hour maintenance work and configuration.
  • Familiar with In Contact call recording software, Avaya Session Manager and Avaya System Manager.