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Tech Support Representative
Ref No.: 17-25084
Location: Atlanta, Georgia
Technical Support Representative is responsible for troubleshooting and resolving customer issues, including identifying user errors, unit issues, RF abnormalities and network related problems.
Responsible for maintaining the troubleshooting process for customers (internal and external) reported issues.
Acts as a liaison between Engineering, Operations, Sales, Marketing, Customer Care, Corporate Engineering and our customers.
Coordinates Technical Support Field Engineers customer visits and field testing activities.
Performs 1st line diagnostics on subscriber network trouble tickets.
High School diploma or equivalent.
1-3 years wireless industry work experience.

Regards
Palak Shelankar
(703-889-6576)