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Customer Service Representative
Ref No.: 17-25004
Location: St Petersburg, Florida
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answers and responds to telephone inquiries about products and services. Gathers information from internal experts about product capabilities relative to specific customer needs.
• Reviews customer inquiries, problems, requests, and suggestions and initiates action for repair, replacement, return or field service as guided by customer service policies.
• Coordinates repairs and technical support with field personnel, program management and planning departments.
• Responds to customer service inquiries including: tracking of customer returns, warranty information, billing problems, etc.
• Promotes products and services as appropriate.
• Processes service orders and prepares necessary and appropriate correspondence regarding same. Maintains, logs, records, and files.
• Performs other clerical support duties as required/directed by supervisor.
• Cultivates, improves and sustain relationships with customers and ensures customer satisfaction by following up with customers and Field Technicians through service completion.
• Provides informative proactive feedback to management regarding any customer service issues/problems.
EDUCATION and/or EXPERIENCE:
  • High School graduate. Two (2) to four (4) years experience in customer service environment, preferably in high technology manufacturing industry.
  • Must be computer literate and be proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).
  • Knowledge of MRP and CRM systems required.