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Health Resource Consultant
Ref No.: 17-24502
Location: Maryland Heights, Arizona

ESSENTIAL FUNCTIONS:
  • Conducts initial interview with members through use of motivational interviewing to identify targeted area of focus and develop action plan to improve overall functioning of impairments related to targeted area. Provides outreach to identified members through various resources, inbound and outbound engagement of member explaining program overview, benefits and enrollment into the coaching program. Establishes immediate needs and assists with referrals and resources as needed until ongoing coaching begins. Schedules initial coaching session with identified clinical coach.
  • Establishes rapport, educates on program and completes enrollment process. Documents activities in clinical system for accuracy of record keeping and reporting for customer needs. Works with member to develop initial plan of action to include specific areas of change, using UBPAP identified goals and motivational interviewing to engage member during the initial needs assessment process and enrollment process. Provides relevant community resources to support goal plan or resource materials to assist in meeting objectives.
  • Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, VA and Tricare resources and services and Health Services policies and procedures, and criteria.
  • Interacts with company supervisory staff to discuss concerns regarding specific cases.
  • Participates in quality improvement activities, including data collection, tracking, and analysis.
  • Leads or participates in activities as requested that help improve Center of Excellence performance, excellence and culture. Supports team members and participates in team activities to help build a high-performance team. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving its members and help the company achieve its business and operational goals. Assists in efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
  • Maintains an active work load in accordance with coaching performance standards. Works with community agencies as appropriate. Collaborates with referral sources. Assists network by identifying gaps in the network and quality providers. Advocates for the member to ensure treatment needs are met. Interacts with providers in a professional, respectful manner that facilitates the treatment process.

QUALIFICATION
  • It does have the possibility of permanent placement depending on the business need. 
  • The need for this position is due to an influx of business.  This business unit supports the Department of Defense and provides mental health linkage services to military members who are in transition.  Transitions could include:  retirement, relocation, returning from deployment, discharging, etc.  Most of the members suffer from Brain injuries, PTSD, Anxiety, Depression and Substance Abuse.