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Product Support Specialist
Ref No.: 18-43490
Location: Phoenix, Arizona
Position Type:Direct Placement
Pay Rate : $ 50,000.00 - 60,000.00 /Hour
Skill Type
Skill Type:Medical
Are you great with customers, have a knack for how things work, and a passion for all things technical? This technical/customer service hybrid role may be a great fit! This is NOT an IT position. We are recruiting for a technically savvy customer service professional in the field of medical devices and products.

The Technical Product Support Specialist provides technical support for small equipment to include water filtration, nitrous delivery systems, and Amalgam Separator. This position will be the front line for technical product support assistance.

Main Responsibilities
• Participate in and conduct all levels of product training for all small equipment.
• Actively train, recruit and coach new and/or existing team members on product offerings
• Serve as the principal point of contact for all inquiries pertaining to the Amalgam Separator product segment
• Support other products technically like water filtration and nitrous delivery systems
• Engage, interact, and respond to sales force in a prompt, accurate, and courteous manner in order to encourage positive business relationships
• Help customers troubleshoot issues they encounter and provide actionable tips to resolve the problem
• Send technical documentation to customers when requested
• Accommodate customers by recommending appropriate devices and/or techniques
• Consistently demonstrate a positive, constructive, and cooperative attitude in the working environment
• Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology
• Provide support beyond standard hours as needed if workload requires additional time
• Process all work in accordance with relevant working practices and standard operating procedures
Qualifications
• Associate's Degree or Bachelor's Degree; or equivalent 4+ years of proven work experience in technical and customer support area.
• A minimum of 2-3 years in technical support experience. Must include customer or account management, as well as product management experience. • Must be mechanically inclined
• Ability to travel when requested (~5-10%) to support key customers and sales team.
• Basic to intermediate computer skills (e.g. ERP systems, Outlook, Access, Excel and Word)
• Ability to work flexible hours as needed to support business needs
• Experience with data entry and report generation
• Strong communication and interpersonal skills – verbal and written
• Prefer demonstrated knowledge of the dental industry
• Ability to maintain composure in stressful situations – in working environment or on phone
• Must be able to work successfully in a team environment


Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.