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Desktop Support Technician
Ref No.: 18-43154
Location: St Petersburg, Florida
Position Type:Contract
Skill Type
Skill Type:Information Technology
Major purpose:

Under general supervision, performs a variety of routine desktop support tasks in conjunction with operating multiple small and/or large local area networks with multiple users.Supports the configuration and deployment of Dell Desktop PCs and Laptops. Responds to user queries, answers questions and resolves hardware and software problems in a multiple platform environment. Diagnoses, identifies, and resolves problems. Utilizes diagnostic software packages and internal technical support personnel. Implements corrective actions within established parameters or refers more complex problems to higher-level desktop support staff personnel for resolution. Ensures corrective actions are implemented and hardware and/or software are functioning properly. Generates appropriate documentation.Additional Job Requirements:

This position will not be transferring to full time as of this request. Contract could be extended.

This person will have remote management. Must be self-disciplined to set priorities and be comfortable in a team environment.

Exceptional Interpersonal skills on site and with remote employees with continuous follow up while demonstrating excellent customer service is crucial for this position.