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Inside Sales Supervisor
Ref No.: 18-43009
Location: Clifton Park, New York
Position Type:Direct Placement
Skill Type
Skill Type:Professional
Innovative Manufacturer located a bit north of Albany is looking for an Inside Sales Supervisor. The successful candidate will have experience managing a successful inside sales/customer service staff in a complex/advanced environment. Company is offering a healthy work environment, interesting product, and room for growth.

Responsibilities include:
- Supervising the inside sales/customer service staff.
- Manage RFP/RFQ/Quotes
- Routinely provide guidance and training to increase productivity of department
- Ongoing development of policies and procedures to ensure consistent customer service and satisfaction
- Manage escalated calls

- Make outbound follow up calls to existing and prospective customers
- Oversee order management and fulfillment quality
- Maintain and manage relevant technical documentation
- Write end of month reports, technical service reports, and other relevant performance reports
- Develop understanding of company products