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Helpdesk Support Technician
Ref No.: 18-42982
Location: Tucson, Arizona
Position Type:Right to Hire
Experience Level: 4 Years
Pay Rate : $ 18.00 - 20.00 /Hour
Skill Type
Skill Type:Information Technology
Nesco is currently recruiting for a full time Helpdesk Support Technician to work Full Time in Tucson Arizona.

Helpdesk Support Technician with support internal corporate customers. Responsibilities will include performing computer refreshes, utilizing the CA IT Client Automation tool and ServiceNow. Must have the ability to provide further assistance as needed for business networks with their desktop PCs, general network troubleshooting and administration, and line of business applications. Must Have Windows 2010, experience in supporting desktops PCs and networks in Microsoft Windows server operating systems, desktop operating systems and line of business applications support.

Responsibilities:
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.

  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

  • Build rapport and elicit problem details from help desk customers.

  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.

  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

  • Apply diagnostic utilities to aid in troubleshooting.

  • Access software updates, drivers, knowledge bases, and frequently asked questions resources in the Product Procedures directory and on the Internet to aid in problem resolution.

  • Identify and learn appropriate software and hardware used and supported by the organization.

  • Test fixes to ensure problem has been adequately resolved.

  • Perform post-resolution follow-ups to help requests.

  • Develop help sheets and frequently asked questions lists for end users.
Requirements:
  • Must have ability to perform a variety of tasks.  Reviews, analyzes, and evaluates business systems and user needs. Time would be balanced between call center troubleshooting and troubleshooting at the desktop.

  • Strong Microsoft product knowledge particularly Office Suites and all Operating systems.

  • Desired to have an associate's degree in a related area and 2-4 years of experience in the field or in a related area, MCP a plus.

  • Ability to be on-call 7 x 24 on a weekly rotating basis..

  • Technical knowledge of PC and desktop hardware and Hardware troubleshooting experience.

  • A+, Network+, OR Security+ certified a plus!!!!

  • Able to read and understand technical manuals, procedural documentation, and OEM guides.

  • Two or more years in an IT related INBOUND support discipline is preferred.
For immediate consideration you may click APPLY NOW or call Eilene directly at 520.308.5983.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.