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JIRA Service Desk Administrator
Ref No.: 18-42567
Location: Linthicum Heights, Maryland
Position Type:Contract
Skill Type
Skill Type:Information Technology
Nesco Resource is looking for a JIRA, JIRA Service Desk Administrator
to support our customer in Linthicum, MD.
Duties and Responsibilities:
Install and configure JIRA and JIRA Service Desk.
Administer JIRA software and integrate with other Atlassian Tools
Work with change management coordinators and stakeholders in implementing change management workflows.
Design, Develop and maintain incident management workflows
Monitors issues and provides resolutions for up-to date status reports.
Coordinate emergency response for severity 1 and 2 incidents
Monitor and coordinate all JIRA system operations, including security procedures, and liaison with infrastructure, security, DevOps, data and application teams.
Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.
Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion.
Coordinate major/minor JIRA/JIRA Service Desk software installation, upgrade and patch management.

A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline
At least eight (8) years of experience in administering and managing IT systems with expertise in planning, designing, building, and implementing ITIL processes and workflows.
At least three (3) years of product administration/management experience in JIRA and JIRA Service Desk
Experience working with JIRA agile and Service Desk for agile development, incident management and change management
Experience developing and maintaining incident management and change management workflows in JIRA Service Desk
Experience working with incident triaging and knowledge management
Experience in JIRA and Service Desk Administration and customization working with various schemas, complex workflows and role based access control
Experience configuring JIRA for agile development methodologies
Experience working with JIRA API Tools
Experience integrating JIRA with SSO solutions
Experience integrating JIRA/JIRA Service Desk with DevOps CI/CD pipeline
Experience in migrating JIRA projects from one environment to another
Experience working with JIRA plugins installation and configuration
Experience working with change management coordinators in capturing requirements and developing Service Desk change management workflows
Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities