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Corporate Collection Services Representative
Ref No.: 18-42099
Location: Rochester, New York
Position Type:Contract
Skill Type
Skill Type:Clerical
Nesco Resource is currently hiring for a Corporate Collections Service Rep for our client in the Henrietta area. 

Job Summary:

Handles Core clients' past due invoices and makes determinate on appropriate steps to collect payment or escalate to team lead for a referral to outside collection agency.

•Makes daily collection calls, primarily Accounts Receivable balances, to try to recover overdue balances from lost clients.
•Researches and resolves product and service issues form the field and clients. Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines.
•Adheres to FDCPA, NACHA, and other regulatory concerns.
•Handles return resolution and inbound phone requirements relating to returns resolution.
•Develops and maintains very basic knowledge of products including, but not limited to, Taxpay, Direct Deposit, Readychex, PBS, Garnishments, 401(k), Workers Compensation, Health and Benefits, National Health, FSA, FSA Debit Card, Advantage, and their corresponding systems to accurately make decisions on the revenue recovers from the products.
•Performs skip tracing efforts on client accounts by conducting inquiries against Lexis Nexis, online databases, and other resources as necessary and available in order to locate former clients whose information has changed.
•Maintains daily call volume requirements based on the forecast provided.
•Maintains department policies/procedures to ensure daily compliance.
•Evaluates client status and makes a recommendation for retention or not to ensure maximum client retention while mitigating potential risk.
•Participates in ongoing training to enhance knowledge and skills.

High School diploma and a minimum of 3 years' experience in customer service, or collections required. Consideration may be given to candidates with a degree in lieu of experience. Microsoft Word and Excel knowledge are preferred.

For immediate consideration please apply at or call our branch office at 585-424-5540 to speak with a recruiter today. 

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.