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401k/S125 Service Partner I
Ref No.: 18-42072
Location: West Henrietta, New York
Position Type:Contract
Skill Type
Skill Type:Light Industrial
Nesco Resource is currently hiring for multiple openings for Customer Service Representatives for our client in the Henrietta area. 

Job Summary:

Acts as an initial point of contact for inbound participant requests and questions regarding HRS products.
Maintains a high level of product and system knowledge to provide support to internal and external partners.
Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience.
Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.
Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions. May conference participants into systems to help navigate through various menu options.
Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests.
Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.
Follows up on unresolved calls to ensure issue completion, the accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.

Qualifications:
•Associate's Degree.
For immediate consideration please apply online at nescoresource.com or contact our branch office at 585-424-5540.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.