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Customer Service Coordinator I
Ref No.: 18-41903
Location: Corning, New York
Position Type:Contract
Skill Type
Skill Type:Professional
Hours: 8:00 - 5:00 p.m. Monday thru Friday (may require occasional overtime)

Position:
Customer Service Coordinator I

General Description:
  • Support CET Customer Service team.
  • Provides order management support to business customers (order entry, logistics etc) and support metrics.
  • Delivers professional, first line inter-face for customer correspondence including providing conflict resolution.
  • Maintains records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.
  • Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

Required Skills/Experience:
  • Strong attention to detail, experienced at building relationships and working across many different areas.
  • Able to effectively manage multiple activities in a fast-paced environment.
  • Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize. Demonstrates strong excel skills (pivot table knowledge a plus). Consistently completes tasks with a high level of accuracy.

Desired Skills/Experience:
PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders.

Desired/Required Soft Skills:
Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness and has a positive attitude.

Preference will be given to candidates with:
* 1+ year experience B2B
* Outstanding Excel skills

Education:
Minimum HS/GED required

Manager Must Haves:
  • Customer oriented B2B (Not retail)
  • Strong communication skills
  •  Experience processing orders from receipt to delivery
  • Ability to multitask successfully
  • Acquaintance with some level of PeopleSoft
  • Dependable and Punctual