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Desktop Support Technician
Ref No.: 18-41603
Location: Artesia, New Mexico
Position Type:Contract
Skill Type
Skill Type:Information Technology
DESKTOP SUPPORT TECHNICIAN
 
RESPONSIBILITIES:
• Performing comprehensive troubleshooting and maintenance as prescribed by core processes in      relation to laptops, tablets, printers, mobile devices, and other peripherals

• Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
• Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues

• Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
• Updating physical assets within asset management tracking system

• Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices

• Performing customer service representative responsibilities as needed

• Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction