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IT Business Account Manager
Ref No.: 18-41343
Location: Tucson, Arizona
Experience Level: 3 Years
Skill Type
Skill Type:Professional
NESCO Resource is currently recruiting for a IT Business Account Manager to support a premier IT firm that provides a comprehensive portfolio of professional Managed IT services partners with small and midsized companies in Tucson Arizona.
 
IT Business Account Manager is to maintain and consult clients, strategically manage and build close customer relationships by means of regular communication, technology planning meetings, quality technology recommendations and making sure our clients get the best of our support and services. The ideal candidate is energetic, a self-motivator, open minded, has excellent verbal and written communication skills for formal or online presentations with clients and team members. Related industry experience in an IT Service Organization with Microsoft Windows server operating systems and network services.
 
RESPONSIBLITIES:
  • Provide Client Quality Service Calls, Account management, Client Site or Phone Follow up on product services, implementation process, staff training, client updates or onsite quality reviews
  • Manage and build business relationships with contract clients
  • Manage and build business relationships with noncontract clients with projects and the possibility of becoming a Managed IT client
  • Responsible and accountable for the overall client's satisfaction
  • Conduct regular semi-annual business IT meetings with clients with technology recommendations 
  • Propose, design, and quote projects 
  • Track project milestones and deliverables with the Project Manager to make sure it meets the client's needs from start to finish
  • Coordinate the support team and contractors involved with the support of your assigned clients
  • Develop and deliver managed services, progress reports, proposals, requirements documentation, and presentations.
  • Resolve client satisfaction issues by getting the right resources and steps to resolution
  • Represent at company attended trade shows, vendor events, customer events, business mixers, and relationship building events
  • Follow up on sales leads, qualification, progression, and closure
Qualifications:
  • Secondary Certificate/High School Diploma or equivalent combination of relevant education and work experience
  • Professional presentation with excellent interpersonal, written, verbal, and time management skills are required
  • Good organizational, documentation, planning and presentation skills to meet company outlined resource utilization targets and deadlines.
  • Technical knowledge of Microsoft Windows server operating systems, network services and server backup technologies
  • A passion for technology with a positive working attitude as an individual contributor and a team player.
  • Meet account manager training and certifications
For immediate consideration, please contact Eilene directly at 520.308.5983

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.