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Tier 2 System Support
Ref No.: 18-41328
Location: 2300 Horizon Dr, Texas
Position Type:Right to Hire
Skill Type
Skill Type:Information Technology
Major purpose:

Vertex is seeking a highly motivated and experienced Tier 2 Desktop Support Specialist. This Tier 2 Desk Side Support Specialist will be responsible for providing Tier II IT, network, and desktop support to federal and contract employees. Tier 2 Desktop Support Specialist support shall be in person and over the phone via a ticketing system. We are seeking a candidate who can operate in a fast-paced environment with minimal supervision.

This Tier 2 Desk Side Support Specialist position will allow the right candidate the opportunity to establish best practices for service engagement in a technical environment. We are looking for a resource who can work well both independently and in teams to solve challenging IT support issues. If you are a great troubleshooter who can see above the fray and identify improvement opportunities with a knack for impressing the client, you will find a great new home with Vertex in this Tier 2.
Desktop Support Specialist position.

Candidate must:
  • Be able to establish a good rapport with their team and clients
  • Have an enthusiastic attitude
  • Desire to learn new skill sets and technologiesAdditional Job

Qualifications:
  • Minimum of 2-3 years of enterprise experience in commercial or government environment
  • Familiar with all standard MS Office software systems
  • The candidate must understand the basics of IT Security (must understand basics of ports, handshakes, vulnerabilities, etc.)
  • Possesses knowledge of workstation administration and management including imaging
  • Possesses basic network support experience to include account administration in Active Directory environment
  • Basic network support experience to include account administration in Active Directory (AD) environment.
  • The following skills and abilities are required:
  • Strong ethics
  • Obtain and maintain security clearance.
  • Excellent oral and written communication skills including a working proficiency in English.
  • Must be a US Citizen (Contract Requirement)
  • Operate and make decisions according to standard policies, procedures and within security parameters.
  • Discern priorities; in intra and inter-personal relations.
  • Self-motivated, high energy and resourceful with the ability to take ownership of a project or task and be accountable.
  • Must pass a criminal background and credit check
  • Must successfully complete a pre-employment drug screen.

Qualifications:
  • Active Public Trust Security Clearance
  • US citizenship required. (Contract Requirement)
  • Minimum of 2-3 years of enterprise experience in commercial or government environment
  • Familiar with all standard MS Office software systems and MS Project
  • The candidate must understand the basics of IT Security (must understand basics of ports, handshakes, vulnerabilities, etc.)
  • Possesses knowledge of workstation administration and management including imaging
  • Possesses basic network support experience to include account administration in Active Directory environment
  • The candidate should have should have strong IT knowledge and great customer service skills.
  • Basic network support experience to include account administration in Active Directory (AD) environment.
  • Able to establish a solid working relationship with customers, technical staff, managers, and peers
  • Microsoft Certified Solution Associate or Microsoft Certified Solutions Expert (Preferred).

The following skills and abilities are required:
  • Strong ethics
  • Obtain and maintain security clearance.
  • Excellent oral and written communication skills including a working proficiency in English.
  • Read, interpret and communicate technical documents.
  • Operate and make decisions according to standard policies, procedures and within security parameters.
  • Discern priorities; in intra and inter-personal relations.
  • Self-motivated, high energy and resourceful with the ability to take ownership of a project or task and be accountable.
  • Must pass a criminal background check.
  • Must pass a credit check.
  • Must be able to hold a Secret Clearance.
  • Must successfully complete a pre-employment drug screen.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.