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Technical Support Specialist
Ref No.: 18-41282
Location: Pittsburgh, Pennsylvania
Position Type:Right to Hire
Skill Type
Skill Type:Information Technology
Nesco Resource is hiring a Technical Support Specialist.  The position is located in the Greater Pittsburgh Area (about 5 miles west of the city).  
 
Responsibilities:
  • Respond via emails and phone calls to address technical difficulties and resolve issues that arise with clients, including troubleshooting software, hardware, and integration issues
  • Abide by Service Level Agreement (SLA) standards
  • Complete reports regarding product issues
  • Stage hardware for internal review
  • Collaborate with the internal engineers to identify, monitor, and resolve issues
  • Review product change requests
  • Research technical issues and continuously learn about product updates and new technologies
 
Requirements:
  • Bachelor Degree OR Associate Degree with 2 years of related professional experience OR 4 years of related professional experience
  • Professional communication skills, both verbally and written
  • Strong problem-solving skills, especially with technical troubleshooting
  • Self-starter that can work with minimal supervision
  • Strong skills in multi-tasking with attention to detail and commitment to following through from start to finish
 
If you are interested in learning more, please send your resume to danine.miller@nescoresource.com.



Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.