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General Ledger Support Specialist
Ref No.: 18-41243
Location: West Henrietta, New York
Position Type:Contract
Skill Type
Skill Type:Light Industrial
Nesco Resource is currently hiring for a General Ledger Specialist for our client in the Henrietta area. 

Job Summary:

Initiates answers and logs all client calls concerning the General Ledger Reporting Service; performs associated troubleshooting and assists users to maximize client retention maintain relationships with referring CPAs and to explain and maintain the integrity of accounting data supplied to clients and CPAs.
Supports the General Ledger Reporting Service by fielding inbound calls and making outbound calls to clients and CPAs. May also distribute product information internally to users.
Meets goals for telephone and e-mail response time to ensure quality customer service.
Maintains knowledge of payroll and all ancillary products and services in order to assist branch personnel with general ledger and accounting issues.
Assists clients and CPAs with the entry of new client information into the General Ledger Reporting Service to ensure accuracy.
Provides technical expertise regarding internet practices and PC functions in order to assist clients and CPAs with PC-related procedures including file download editing files and import/export functions. Supports clients and CPAs on accounting software such as Quickbooks Peachtree Creative Solutions and Datafaction to assist with import/export making/deleting transactions adding to/changing charts of accounts and other troubleshooting.
Proficient in all other supported third-party accounting software packages and Microsoft Excel in order to support clients.
Utilizes familiar accounting terminology when speaking with accountants but is also able to interpret the needs of clients with limited accounting knowledge to ensure that the appropriate level of customer service is provided.
Manually creates accounting data for clients and CPAs when the system is unavailable to ensure timely receipt of information.
Develops implements maintains and administers training programs for all new and current employees to optimize the level of effectiveness and ability.
Logs phone calls and email in order to build and maintain a database of client and CPA interactions.

Qualifications:

High school diploma
Minimum of 2 years experience in small business accounting utilizing accounting software to perform tasks such as payroll balancing bank statements budgeting and monitoring cash flow required
Experience as a Paychex Sr. Payroll Specialist is preferred.

For immediate consideration please apply online at nescoresource.com or call our branch at 585-424-5540 to speak with a recruiter today.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.