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Customer Service Representative
Ref No.: 18-40931
Location: Tucson, Arizona
Position Type:Contract
Experience Level: 4 Years
Pay Rate : $ 13.50 /Hour
Skill Type
Skill Type:Clerical
Description:
 
 
 
NESCO Resource is currently recruiting for a Customer Service Representative for our client in South Tucson.
 
Position:Customer Service Representative
Location:South Tucson
Duration:Temp to hire
Salary: $13-$15 an hour
 
POSITION SUMMARY:
The position will include providing information to customers, such as, product information, shipping schedules, tracking information, and other information to fulfill customer requirements.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Take customer orders received by phone, fax, and mail, etc.

  • Enter orders into the computer system

  • Take care of customer issues and resolve customer price discrepancies

  • Facilitate Special Pricing requests

  • Review daily bookings and email to correspondent parties

  • Manage sales and inventory reports

  • Handle international orders as needed

  • Provide general product information and availability

  • Communicate with sales force to meet customer needs

  • Accountable for taking action on stated intentions & assigned duties



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QUALIFICATIONS:

  • Inbound phone sales experience

  • Multi-phone line skills

  • Must be available to work an 8 hr. shift any time between 6:00am and 5:00 pm and occasional overtime

  • Computer knowledge and experience with Microsoft Office and Outlook

  • Knowledge of AccPac software and EDI ordering system a plus

  • Having a positive attitude and phone etiquette

  • Excellent Communication, organizational, and planning skills

  • Ability to maintain a good working relationship with co-workers and the general public.



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REQUIREMENTS:

  • Must have at least 1 year of experience working in a call center environment.

  • Must pass a background check and drug screening

  • Must be able to type 35wpm and 10-key (will require testing)

  • Medical device experience is a plus but not required.



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If you are interested in this position please forward resume to Stephanie Portillo sportillo@nescoresource.com or stop by our office on Tuesdays, Wednesdays & Thursdays from 9am-12pm 4555 S. Palo Verde Rd Suite 105 Tucson, AZ 85714.
 
At NESCO Resource, our flexible staffing solutions include contract, contract-to-hire, and direct placement services. We employ specialized recruiters focused in the fields of Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution. NESCO Resource was named Best of Staffing for both client and staffing five years in a row, and we look forward to working with you!