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Tier III Technical Support Specialist
Ref No.: 18-40727
Location: Latham, New York
Position Type:Direct Placement
Experience Level: 3 Years
Pay Rate : $ 40,000.00 - 55,000.00 /Hour
Skill Type
Skill Type:Information Technology
Nesco Resource is seeking a Tier III Network Support Specialist for a Capital District firm that has seen significant growth! This is a direct hire opportunity, reporting to the Director of Technical Support.

The Tier III Specialist will troubleshoot and resolve high level network issues, coach and mentor other team members, and provide top level customer support and interaction. Ideal shift for this position would be Monday through Friday from 10:00 am to 6:30 pm or 11:00 am to 7:30 pm; however, with occasional weekends, *some flexibility may be offered.

Specific responsibilities:
  • Actively troubleshoot and resolve various network issues.
  • Receive and resolve escalated issues from other teams.
  • Supports and maintain enterprise grade switches, firewalls, and WLAN controllers.
  • Manage switching at the layer 2 level via CLI (Cisco, Client/Aruba, Brocade/Ruckus)
  • Diagnose and configure of industry-specific gateway hardware.
  • Perform preventative and fault isolation maintenance on the networks.
  • Follow networking best practices to maintain security.
  • Keep current on new developments and techniques in information technology.
  • Mentor and assist in team development as needed.
  • Minimum of an Associate's degree in Networking or related discipline.
  • 3+ years of relevant network deployment and/or support experience.
  • Strong familiarity with at least one major manufacturer CLI in switching (layer 2).
  • Experience with controller-based Wi-Fi and basic understanding of RF deployment and diagnostics.
  • Previous work with Nomadix or other radius-based authentication gateway.
RECRUITER: Roxanne Hansen
JOB ID: 18-40727
Qualified candidates can email their resume and salary requirements to
Remote work, relocation assistance and third party candidates are not supported.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.