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Help Desk Analyst
Ref No.: 18-39752
Location: Alpharetta, Georgia
Position Type:Contract
Skill Type
Skill Type:Information Technology
Job Description:
Provide excellent services through phone to IT users for basic end user related hardware's and software's, desktop related LAN network systems.

• Configuration and resetting the network access accounts whenever required.
• Configuration & management of switches, routers and firewalls.
• Troubleshooting issue for Workstations and Servers.
• Patching of Servers and workstations.
• Monitoring of Servers, workstations, printers, UPS, etc.
• Installation of new software's.
• Processing software's and hardware's by coordinating user setups, installations and upgrades.
• Windows 7/Vista/XP/98, Server 2012/2008/2003
• Excel, Word, PowerPoint, Access, Publisher
• LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, RRAS
• Firewall and Proxy Server configuration, Antivirus applications, Disaster Recovery and Remote Management, Fault Tolerance tools, Network Hardening, ISA Server configuration, Some ASA Configuration

Essential Job Responsibilities:
Provide excellent services through phone to IT users for basic end user related hardware's and software's, desktop related LAN network systems.
• Configuration and resetting the network access accounts whenever required.
• Configuration & management of switches, routers and firewalls.
• Troubleshooting issue for Workstations and Servers.
• Patching of Servers and workstations.
• Monitoring of Servers, workstations, printers, UPS, etc.
• Installation of new software's.
• Processing software's and hardware's by coordinating user setups, installations and upgrades.
• Windows 7/Vista/XP/98, Server 2012/2008/2003
• Excel, Word, PowerPoint, Access, Publisher
• LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, RRAS

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:
Strong troubleshooting and analytical thinking skills.
• Able to adapt to change in deadlines and changes in the nature of assignments.
• Capable of clear and direct communication with peers and management
• Ability to navigate a large organization and to influence others beyond their direct authority
• Able to manage assignments and meet deadlines with minimal supervision, while recognizing the need for a high degree of accuracy and quality

Preferred Qualifications:
Dedication to providing value to customers
• The ability to deliver a task regardless of hurdles encountered
• Have self-motivation and be a self-starter
• Great communication and organization skills

Travel Required:
• None

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.