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IT Project Manager - Contract
Ref No.: 18-39514
Location: Houston, Texas
Position Type:Contract
Skill Type
Skill Type:Information Technology
Summary:
The IT Project Manager will be responsible for overseeing the refinement and introduction of Support systems across platforms and product lines. Technical and operationally-minded project manager with outstanding communication, sound operational background, exceptional analytical and problem-solving skills who can work with cross-functional technical teams to influence across all levels. Enterprise expertise with demonstrated success and proven leadership ability to influence technical teams and executive stakeholders.

Requirements:
  • Minimum of 8 years of Project Management experience leading Support Operations projects using an ITIL/ITSM framework for a worldwide organization
  • Substantial experience implementing and refining customer service/support organizations in an enterprise SAP environment
  • ITSM and service desk management
  • Experience with Service Management and Continuous Service Improvement cycles
  • Experience with ServiceNow
  • Direct experience in supervision of technical teams and vendor management.
  • Extensive experience supporting high performance, highly available global enterprises in a complex, decentralized IT organization, which focuses on the protection of intellectual property and sensitive information.
  • Knowledge of information technology applications, processes, software and equipment
  • Certified Project Management Professional Certification (Project Management Professional (PMP) or Program Management Professional (PgMP), preferred
  • Information Technology Infrastructure Library (ITIL®) Foundation Level Certification (or better) preferred

Responsibilities:
  • Be responsible for stakeholder management and developing well defined milestones and roadmaps.
  • Lead the refinement and improvement of global enterprise support operations to provide the highest level of support throughout (and beyond) the implementation of an enterprise ERP system on a global scale
  • Serve as hands-on leader in new support tool design, development and solutions delivery of support systems projects of varying complexity and scope.
  • Champion introduction of essential IT tools around monitoring/alerting to support hybrid cloud/on premise across the entire Infrastructure/Application stack. This service is expected to be consumed by IT, and associated IT teams globally
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.