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Desktop Analyst
Ref No.: 18-39421
Location: Kanas City, Missouri
Position Type:Contract
Skill Type
Skill Type:Information Technology
ROLE: Desktop Analyst

Responsibilities:
• Responsible for providing support for software and hardware devices related to desktops, laptops, warehouse technologies, and associated peripherals.
• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Ability to work independently or via a team collaboration process.
• Installs/removes/configures hardware and software.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions.
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services as assigned.
• Acts as a liaison for day to day ticket handling.
• Assist in inventory tracking and reporting.

What is expected of you and others at this level:
• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Required Skills:
• Proven experience in a technical support role providing support via in-person, phone, or remote methods.
• MS Office 365 knowledge preferred.
• Knowledge of SCCM
• Database Management
• Any experience with warehouse technologies such as Zebra printers, wearable/handheld terminals, and scanners is a major plush
• Extensive knowledge of Windows 7/10
• Excellent Customer Service
• Bachelors degree in related field or equivalent work experience
• Applicable technical certifications preferred
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.